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Business Consultancy And Case Analysis(Buss 034) Question Paper

Business Consultancy And Case Analysis(Buss 034)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME: 2 HOURS

INSTRUCTIONS
Answer question ONE and any other TWO questions.

Question One
The environment in which organizations operate has continued to change affecting the way firms operate and their performance. Organizations that are able to anticipate and manage the environmental changes have been able to gain from their investment. Subsequently more organizations are engaging the services of consultants to help them solve a variety of problems and improve their position in the market:
Identify and explain four major areas under which organization management seek consultation.
(8 Marks)

Explain four types of consulting firms that organizations seek advice from.
(6 Marks)

Distinguish between internal and external consultants bring out the advantages of each.
(8 Marks)
Discuss the essential skills that a good consultant should have.
(6 Marks)

Distinguish between consultancy and training.
(2 Marks)

Question Two
The services of a consultant may necessitate the need for change of an organization away from its present way of operation to a desired future state in order to increase productivity.
Identify and explain five ways on how senior management of an organization can support change.
(10 Marks)

Identify and explain five reasons why change is resisted in an organization.
(10 Marks)

Question Three
When an organization identifies a consultant who is experienced and willing to assist solve the problems at hand it is important to ensure the working relationship runs smoothly and that no misunderstandings between the consultant and the client.
Identify and explain five roles that the consultant can play to ensure the smooth relationship.
(10 Marks)
Discuss five causes of failure of the client-consultant relationship.(10 Marks)

Question Four
A contract is an important tool that will help your organization and the consultant to understand what is expected and how to solve any problems.
Discuss four types of contracts that can be used.
(8 Marks)

Briefly explain the various parts of a contract.
(12 Marks)

Question Five
Discuss the eight phases of the consulting process. (20 Marks)

Business Consultancy And Case Analysis(Buss 034) Question Paper

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