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Office Practice And Management(Buss 200) Question Paper

Office Practice And Management(Buss 200)

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME : 2 HOURS

Instructions:
Answer any four questions in the answer booklet provided.

Question One
Define the following terms:
Office
Office practice
Office management
Kenya Methodist University wishes to increase the office equipment for use by the staff. Advice them on the factors to take into account while selecting the office equipment.
(12mks)

Question Two
A good reputation of an organization can be created by a devoted and efficient receptionist. Identify the qualities of such a receptionist. (5mks)
Explain five functions of an office.
(10mks)

Question Three
Briefly explain five functions of management.
(5mks)
Discuss the main principles of organization that provide that provide guidelines to al successful business enterprises.
(10mks)

Question Four
Briefly explain five methods of filing classification.
(5mks)
Discuss five factors to consider when choosing a filing system. (10mks)

Question Five
Briefly explain the functions of main departments in an organizations.
(5mks)
Communication is one of the most important functions of an office. Discuss five factors that hinder effective communication suggesting possible solutions.
(10mks)

Question Six
Suggest two essential factors to consider in designing office layout in a large organization.
(2mks)
State three advantages of centralization of services in an organization.
Explain five disadvantages of an open office over a partitioned office.
(10mks)

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