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Office Practice And Management(Buss 200) Question Paper

Office Practice And Management(Buss 200)

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME : 2 HOURS

Instructions:
Question One
Identify the various function of an office.
(8mks)
Discuss the roles of a receptionist in any organization.
(4mks)
Briefly explain the management functions.
(8mks)

Question Two
Define communication and bring out its importance in an organization.
(10mks)
By use of a diagram, discuss a simple communication model. (10mks)

Question Three
Mail refers to any written correspondence coming in and out of an organization. In view of this identify the various correspondence used in an office.
(12mks)
The nature of handling mails vary according to the size of organization. Mention those various groups.
(8mks)

Question Four
What are the qualities of a good filling system?
(8mks)
Identify four areas where files can be stored and four methods of filling.
(12mks)

Question Five
Differentiate between verbal and non-verbal communication. (5mks)
Discuss briefly ’barriers’ to communication.
(15mks)

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