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Conflict Resolution And Stress Management(Coun 315) Question Paper

Conflict Resolution And Stress Management(Coun 315)

Course:Education And Pre-University

Institution: Kenya Methodist University question papers

Exam Year:2011

TIME : 2 HOURS

INSTRUCTIONS Answer any THREE Questions

Question 1
a) Define the terms conflict and conflict management. (4marks)
b) State any six positive (constructive) roles that conflict plays in our lives. (6marks)
c) Discuss any five behaviors/attitudes that are crucial in conflict management. (10marks)

Question 2
Discuss FIVE major strategies that people use to deal with conflict. (20marks)

Question 3
Identify and examine the FOUR categories that shows signs and symptoms of a person who is Under going stress. (20marks)

Question 4
a) Distinguish the following types of stress:
i) Eustress (2marks)
ii) Under stress (2marks)
b) Major life changes and environmental events are the greatest causes of stress for most people. Highlight any six of these life changes. (6marks)
c) Explore any five ways of managing stress. (10marks)

Question 5
a) Discuss five common sources of conflicts in an organizational workplace. (10marks)
b) Explore the stages of how you would run a mediation process. (10marks)

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