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Conflict Resolution And Stress Management B(Coun 315) Question Paper

Conflict Resolution And Stress Management B(Coun 315)

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME : 2 HOURS

INSTRUCTIONS
Answer question one and any other two questions.
Question One
Give a brief description of the conflict management strategies below:-
Collaboration.
(3 Marks)
Compromise.
(3 Marks)
Accommodation.
(3 Marks)

State three signs of conflicts within an individual.
(3 Marks)

Identify four cognitive signs and symptoms of stress.
(4 Marks)

State four conflict management behaviors/attitudes.
(4 Marks)

Question Two
Discuss sources of conflicts at work place.
(10 Mark)
Discuss skills you would apply when using collaboration as a conflict management strategy.

Question Three
Compare and contrast the two types of stress (Eustress and Distress). (20 Marks)

Question Four
Critically analyze the role of conflict at work place. (20 Marks)

Question Five
Discuss the following methods of conflict management:-
Negotiation.
(4 Marks)
Mediation.
(4 Marks)
Arbitration.
(4 Marks)
Counseling.
(4 Marks)

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