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It User Support(Dcis 205) Question Paper

It User Support(Dcis 205)

Course:Computer Science & Business Information

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME : 2 HOURS

Question One: Compulsory (30 Marks)
Define a computer.
(2 Marks)
Differentiate between the following:
(12 Marks)
Primary storage and secondary storage.

System and application software.

RAM and BIOs.
Define the following terms.
(6 Marks)
Hibernation
Motherboard
USB
Name the devices that typically connect directly to the IDE port on the
motherboard. (2 Marks)

How many pins are on a typical VGA cable connector?
(2 Marks)
Which key is used to start a Windows computer in safe mode? (2 Marks)
How can you access the task Manager?
(2 Marks)
What is the default protocol used to communicate over the internet?
(3 Marks)

Question Two
Explain the meaning of the term partition as used in disk management.
(3 Marks)
Differentiate between primary partition and an extended partition.
(2 Marks)
What is a logical partition?
(2 Marks)
What is windows file system?
(1 Marks)
What is the procedure of creating a disk partition in windows Xp?
(5 Marks)
What is an AGP port used for in a motherboard?
(2 Marks)
Name TWO devices you can connect to a PCI slot.
(2 Marks)
What is the connection between RAM and DIMM.
(3 Marks)

Question Three
What is the standard input power on a computer PSU?
(1 Mark)

What devices connect using the P1 connector?
(2 Mark)
What is BIOS? The motherboard ROM BIOS serves three purposes. Name.
(5 Marks)
What is CPU? Name THREE main components of CPU and how they work together.
(7 Marks)

What connector is used in a typical LAN cable? List the steps you would take to configure a static IP address, subnet mask, gateway and DNS on your laptop.
(5 Marks)

Question Four
How do you check the amount of memory installed on a PC?
(2 Marks).

What is a heat zink?
(2 Marks)

Write a step by step procedure of how to upgrade memory modules on your desktop PC.
(3 Marks)
A user calls your helpdesk and complains that the PC is very slow in doing simple and ordinary day to day tasks. What THREE things would you immediately suspect as the source of the problem and why? What steps would you take to confirm the actual problem? What would you advice the user to do on the short term and in the long term?
(10 Marks)
A User calls your office to say she can browse the internet using Internet explorer but not with Mozilla Firefox. How can you help her?
(3 Marks)

Question Five
You have recently bought a second hand PC for your home office. It came preinstalled with windows 2000 professional service pack 4. After using it for a few weeks you decided to upgrade it to windows XP professional. Explain in details the TWO options available to enable you to accomplish this and give an advantage and a disadvantage of each method.
(12 Marks)
Differentiate between multiprocessor and multi care processor technologies.

(6 Marks)
The monitor on your manager’s computer is black and showing NO SIGNAL error. What do you think is the problem and how do you solve it?
(2 Marks)

It User Support(Dcis 205) Question Paper

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