Dit 304: Principles Of Computer Support And Maintenance Question Paper
Dit 304: Principles Of Computer Support And Maintenance
Course:Diploma In Information Technology
Institution: Kca University question papers
Exam Year:2013
INSTRUCTIONS: Answer Any Three Questions
QUESTION ONE
a) Describe the boot process of a computer system (5 Marks)
b) Explain four settings which you can configure in the BIOS set-up (4 Marks)
c) Explain how you would clean and perform preventive maintainance on the following computer equipments: (6 Marks)
i. Keyboard
ii. System Unit
iii. Printer
d) Outline any five symptoms of a failing hard disk (5 Marks)
QUESTION TWO
a) List three types of errors one would encounter with cathode ray tubes (CRT) (3 Marks)
b) Provide an elaborate meaning of the following DOS commands; (8 Marks)
i. CHKDSK/P
ii. PING
iii. FIXBOOT
iv. NET VIEW
c) Discuss the planning and subsequent setups for the installation of a window based operating system (9 Marks)
QUESTION THREE
a) Highlight five of the major causes of printer failures (5 Marks)
b) Explain five preventive mechanisms you will apply to overcome printer errors you stated (5 Marks)
c) Explain in details the meaning of the following terminologies (7 Marks)
i. Warm booting
ii. Dual boot
iii. Berge
iv. Molex
v. System Bus
vi. IDE
vii. SATA interface
d) Discuss three reasons that may lead to a computer system to hang (3 Marks)
QUESTION FOUR
a) What functions does digital or analogue multimeter play in computer support (2 Marks)
b) Explain how you would take measurements of an alternating current (AC) by use of Digital multimeter. (6 Marks)
c) Marlboro started his computer and got the message (Invalid System Disk), He called a technician who fixed the computer and after some time the message displayed was NTLDR file missing. Explain the causes of the error obtained and possible solutions. (12 Marks)
QUESTION FIVE
a) Explain the meaning of the following acronyms
i. CMOS (2 Marks)
ii. POST (2 Marks)
iii. BIOS (2 Marks)
iv. ROM (2 Marks
v. SIMM (2 Marks)
vi. DIMM (2 Marks)
b) What is motherboard form factor? Give four types of motherboards (5 Marks)
c) Describe three factors to consider while selecting a printer (3 Marks)
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