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Information Resource Management(Bbit 411) Question Paper

Information Resource Management(Bbit 411)

Course:Computer Information Systems And Business Information Technology

Institution: Kenya Methodist University question papers

Exam Year:2010

TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions

SECTION A

Question 1
a) Differentiate between information and knowledge. (4marks)
b) Organizations face all kinds of pressures as they grow in business and define themselves on the market. Name any three kinds of pressures that organizations face. (3marks)
c) Making reference to an industry of your choice, show how knowledge can be utilized by examining any three unique characteristics of knowledge. (6marks)
d) Name the three components of an expert system. (3marks)
e) Corporations that use management support systems may need to address various ethical issues from a management perspective. Name any two ethical issues that come to mind giving a brief explanation of each. (4marks)
f) Mention three problems that you can think of when it comes to costing IT investments. (3marks) g) Name any three revenue models generated by IT and the Web. (3marks)
h) According to the value chain model (Porter, 1985) the activities conducted in any organization can be divided into two parts; primary activities and support activities. Name any two primary activities and any two support activities. (4marks)

SECTION B

Question 2
a) Describe the knowledge management system cycle. (12marks)
b) Name the three sets of technologies that are used to develop knowledge management systems. (6marks)
c) Name any two roles of a Chief Knowledge Officer (CKO). (2marks)

Question 3
The Five forces of Porter’s model is an outside-in business unit strategy tool that is used to make an analysis of the attractiveness (value) of an industry structure.
a) Name three factors that the threat of new entrants depends on (6marks)
b) State any three limitations of Porter’s model. (9marks)
c) According to Nolan’s six stages of IT growth model control is the third stage in the model; what are the other five stages? (5marks)

Question 4
a) Briefly describe the elements that constitute the business rules motivation model (12marks)
b) The CIO has become an important member in the organization’s top management team. In the web-based era define three factors that influence his/her role as the CIO. (6marks)
c) Name any two top issues facing CIOs today. (2marks)

Information Resource Management(Bbit 411) Question Paper

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