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Management Of Information Systems (Cisy 421) (Bbit 438) (Misc 322) Question Paper

Management Of Information Systems (Cisy 421) (Bbit 438) (Misc 322)

Course:Computer Science And Business

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME : 2 HOURS

INSTRUSTIONS:
Question One
Using specific examples, describe how information systems can transform business organization.
(4mks)
List and explain any six main stages of the system development process and say why following the sequence of such stages is beneficial
(6mks)
Briefly explain the following types of decision support systems
CRM
SCM
(4mks)
Using relevant examples, explain the different decision structures. (3mks)
Discuss the concept of value chain analysis (VCA) and show the role of information technology in the value chain.
(6mks)
In the context of knowledge management, define the term below
Data warehousing
Data mining
(2mks)
List and explain the different competitive forces that an organization can face. Refer to Porters model.
(5mks)

Question Two
The interest has drastically reduced the cost of doing business on a global scale-leading to the emergence of the digital firm. Describe the benefits of the digital firm.
(8mks)
The design of an information system can be described as either technical or behavioral. Explain these two approaches.
(6mks)
How does the information needs of a senior manager differ from that of the operational level.
(6mks)

Question Three
Information systems can be classified based on the functions they perform, the decisions they support and the level of the organization pyramid in which they are used are of this types in the decision support system (DSS)
Define the term DSS.
(2mks)
What type of decisions are oa DSS support? Give examples. (6mks)
In what ways can CRM and SCM systems be considered to the DSS? (4mks)
Discus from benefit of using a DSS in an organization.
(8mks)

Question Four
Identify and explain any three kinds of structural organizational changes enabled by IT.
(6mks)
Modern Information Systems development is oriented towards end uses development or End user computing. What do these terms mean? (6mks)
Mention some of the tools that can be used to support End user development
(8mks)

Management Of Information Systems (Cisy 421) (Bbit 438) (Misc 322) Question Paper

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