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Hbc 2108; Hps 2206; Bcm Principles Of Management Question Paper

Hbc 2108; Hps 2206; Bcm Principles Of Management

Course:Bachelor Of Commerce

Institution: Dedan Kimathi University Of Technology question papers

Exam Year:2014

1DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
HBC 2108; HPS 2206; BCM PRINCIPLES OF MANAGEMENT
UNIVERSITY EXAMINATIONS APRIL 2014 EXAMINATION
2 HOURS
INSTRUCTIONS: ANSWER QUESTION ONE AND ANY OTHER TWO QUESTIONS FROM THE REMAINING SECTION
QUESTION ONE
Diane a nurse at Mbama General Hospital has given a resignation letter to the administrative director of her hospital. This letter has been given by her stating the reason that she has not been able to get her job done. She explains, referring to one of the day’s work, that she walks into her office at 7.45 a.m. she finds a message on her desk from the hospitals head nurse asking her to give the hospitals bed occupation by 10.00 a.m. that morning as she has to present it to the hospital board that afternoon. After some time she finds her immediate supervisor Jeanine walking into her office & enquiring to her about two nurses who were not on duty on the floor that day. She asks Diane to get things sorted out immediately & ensure within an hour that both the nurses are back on duty at their floors.. Diane does not know which of the supervisors order to do first. On further inquiry she is informed that the nurses had permission from a senior nurse. Mbama had a history of transferring nurses to different locations after a short period of time. The longest a nurse at Mbama can stay in on location is six months. The management thinks that this is good as it prevents bad culture from infiltrating the hospital. The management also encourages the nurses to perform different tasks and thus they are expected to be knowledgeable in different aspects of the nursing. Thus nurses are not encouraged to specialize in any part. Diane feels frustrated and harassed by the fact that she has to obey different bosses, has no control of the nurses that work under her and can not even estimate how long she would be working in her current station.
QUESTIONS ONE
a) Explain four principles of management that are not followed by Mbama Hospital (6 marks)
b) What is the importance of applying each of the four principles in managing an organization? (4 marks)
c) Name the other 10 management principles not covered in (a) above (5 marks)
d) Illustrate the levels of management 5 marks)
e) Critically discuss the major roles of management propounded by Mintzberg (10 marks)
2
QUESTION TWO
a) Explain the skills that managers need and explain the need for each skill..(10mks)
b) Discuss the four social responsibility strategies (6 marks)
c) What are the argument against assumption of social responsibility by business(4marks)
QUESTION THREE
a) Failure to plan is planning to fail. Highlight five importance in which planning is useful to an organization and discuss the different steps in a planning process of a business entity (12 marks)
b) Effective communication takes place when the receiver of the message understands its meaning as intended by the sender describe the process of communication and the elements it entails (8 marks)
QUESTION FOUR
(a). Explain the stages in the staffing process (10marks) (b). Discuss reasons why managers do not delegate authority (5marks) (c) Discuss any five reasons why employees are likely to resist change (5 marks)
QUESTION FIVE
(a). Explain three steps in the control process (6marks) (b). Describe the various types of decision making (6marks) (c) Citing examples where appropriate describe the intrinsic and extrinsic motivation of management and explain their relevance in an organization (8 marks)

Hbc 2108; Hps 2206; Bcm Principles Of Management Question Paper

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