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Communication In Health Care(Hsmu 111) (Chtu 111) Question Paper

Communication In Health Care(Hsmu 111) (Chtu 111)

Course:Health Systems Management

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME : 2 HOURS

INSTRUCTIONS:
Answer ALL Questions in Section A, and ANY THREE in Section B

SECTION A
Question One
Explain the process of communication as used in Health care. (6marks)

Question Two
Describe ANY THREE factors that contribute to barriers in communication in Health Care. (6marks)

Question Three
Distinguish between a memo and a formal letter. (6marks)

Question Four
Explain the most important features of a good filing system as used in Health Care. (6marks)

Question Five
Explain ANY THREE types of questions likely to be used in an interview in Health Care. (6marks)

Question Six
Explain THREE factors that can make a Health Professional a good communicator. (6marks)

Question Seven
Explain TWO factors a health professional would consider in planning for an oral presentation. (4marks)

SECTION B
Question Eight
a) Write a formal letter to the Managing Director of your organization, through the Head of Department to request for an increase of salary for you because now you have a degree. Enclose your main testimonials and copy this letter to Human Resource Director, Finance Director and your union. (10marks)

b) As the Head of Department in a Health Care facility, write a memo to the members explaining the importance of effective communication to bother members of staff and clients. Copy the memo to other relevant Heads of Department and the Health Care Director. (10marks)

Question Nine
Citing relevant examples explain the main communication barriers in Health Care. (20marks)

Question Ten
As a Health professional of a new facility explain the factors you would consider in choosing an appropriate filing system for your organization.
(20marks)

Question Eleven
You are the newly appointed director of the rural health facility. Discuss the methods you are likely to use in choosing the media of communication for this health facility. (20marks)

Communication In Health Care(Hsmu 111) (Chtu 111) Question Paper

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