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Principles And Practice Of Management(Dpba 012) Question Paper

Principles And Practice Of Management(Dpba 012)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2011

TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions

Question 1
a) Any business entity life is affected by the prevailing external environment. With relevant examples, explain the external environment under the following :
i) Economic factors (10marks)
ii) Social factors (10marks)
b) i) Business owners establish their competitiveness in the market through SWOT analysis by Michael Porter. Briefly explain what SWOT stands for (4marks)
ii) Identify and brief describe the tangible factors of an enterprise’s internal environment (6marks)

Question 2
a) Describe the objectives of organization structure of any firm. (10marks)
b) According to child, there are six major dimensions as components of an organization. Discuss the dimensions (10marks)

Question 3
a) Highlight on the characteristics that Weber believed that any organization should have based on bureaucracy (10marks)
b) Identify and briefly explain the ten managerial roles that are played by any manager (10marks)

Question 4
a) Conflict is inevitable in an organization. Give reasons why conflict is a complex subject (6marks)
b) Some organizations have formal policies of dealing with conflicts. Identify and briefly describe the third party interventions an organization can use (12marks)
c) List three elements of negotiations (2marks)

Question 5
It is the responsibility of any organization to motivate its employees. Explain how an organization can use Marslow’s Hierachy of needs by showing what an employee needs at each level of the Hierachy (20marks)

Principles And Practice Of Management(Dpba 012) Question Paper

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