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Cross Culture And Diversity Management(Hrmg 431) Question Paper

Cross Culture And Diversity Management(Hrmg 431)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2010

TIME : 2 HOURS

INSTRUCTIONS Answer Question ONE (compulsory) and any Other TWO Questions

Question 1
a) Define the following terms (15 marks) i. Cultural ethnocentrism
ii. Managing diversity
iii. Value system
iv. Stereotyping
v. Valuing Diversity
b) What is a cultural frame? Give a brief explanation on the role of cultural frames in communication ( 5marks)
c) Highlight the benefits an organization is bound to enjoy as a result of successfully managing diversity in the workplace (10marks)

Question 2
a) The Cultural competence needed in business organizations at both the organizational and the individual level consist of five interrelated aspects. Briefly explain these aspects (10marks)
b) Identify and briefly explain the dimensions of the cultural orientations model (10marks)

Question 3
Two recent graduates join the same major newspaper as journalist. Both work long hours and have tight deadlines to complete their stories. They are under constant pressure to scout out new leads and be the first to report new controversies. One journalist is increasingly fatigued and despondent and has taken several days of sick leave. The other is getting the work done and seems to enjoy the challenges. Use your knowledge of stress to explain why these two journalists are reacting differently to their jobs. Give possible solutions to their problem. (20 marks)

Question 4
People in China have a Hierarchy-oriented and high collectivism culture.
a) What does this mean? (5marks)
b) What are the implications of this information for an American senior executive with a multinational corporation who has been deployed to head their offices in Beijing China? (5 marks)
c) Give an in-depth explanation of the various ways and the levels at which cultural differences manifest themselves. Use illustrations to support you’re your views. (10marks)

Question 5
a) “Emotional intelligence is more important than cognitive intelligence in influencing an individual’s success.” Do you agree or disagree with this statement? Support your perspective (10marks)
b) Give a brief explanation of the MARS Model of individual behavior (10 marks)

Cross Culture And Diversity Management(Hrmg 431) Question Paper

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