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Employee Resourcing(Hrmg 541) Question Paper
Employee Resourcing(Hrmg 541)
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2010
TIME : 3 HOURS
INSTRUCTIONS Answer Question ONE(Compulsory) and any other THREE Questions
Question 1
Jim Johny, the CEO of Apex Door, has a problem. No matter how often he tells his employees how to do their jobs, they invariably “decide to do it their way”, as he puts it, and argument ensure between Jim, the employee and employee’s supervisors. One example is the door – design department, where the designers are expected to work with the architects to design doors that meet the specifications. While it is not “rocket science”, as Jim puts it, the designers invariably makes mistakes, such as designing in too much steel, a problem that can cost Apex tens of thousands of wasted dollars, once you consider the number of doors in, say, a 30 – story office tower.
The order processing department is another example, Jim has a very specific and detailed way he want the order be written up, but most of the order clerks don’t understand how to actually use the multipage order form. They simply improvise when it comes to a detailed question such as whether to classify the customer as “industrial” or “commercial”.
The current training process is as follows. None of the jobs has a training manual per se although several have somewhat out-of-date job descriptions. The training for new people is all on the job usually, the people leaving the company, trains the new people during one or two week overlap period, but if there is no over-lap period, the new person is trained as well as possible by other employees who have filled in occasionally on the job in the past. The training is basically the same throughout the company e.g. for mechanics, secretaries, assemblers, engineers and accounting clerks.
a) i) What do you think of Apex’s training process
ii) Could it help to explain why employees do things their way and if so why? (10marks)
b) What role should job description play in training Apex? (10marks)
c) Explain in details what you would do to improve the training process at Apex. Be specific (10marks)
Question 2
a) Assume that you are a human resource manager of a real or hypothetical organization. From your demand and supply analysis you realize that you have deficit of manpower. How do you go about determining the quality and quantity of human resource to recruit (10marks) b) Human Resource Planning has been defined as the process by which management determines how an organization should move from its current manpower position to its desired manpower position. However, this is not done without limitations. Giving relevant examples outline limitations of human resource planning and point out the objectives of human resource planning. (10marks)
Question 3
a) Explain clearly any three techniques that you can use to produce qualitative estimate for future human resource requirements (10marks)
b) After going through the process of human resource planning, an organization finally comes up with action plans. Give a brief summary of Action Plans available to human resource managers (10marks)
Question 4
a) There are many strategies available to human resource manager to use so as to match supply with demand. However, as a human resource manager you must use a criteria to select the most suitable strategy. Outline these criteria (10marks)
b) Critically analyze internal and external sources of recruitment suggesting when each source is desired (10marks)
Question 5
a) How would you ensure that the interview process is effective? (10marks)
b) How would you deal with performance problems of your employees? (10marks)
Question 6
a) Why is Human Resource Development an important activity in employee resourcing? (10marks) b) Why should you ensure that the morale of your employee is not low? (10marks)
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