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Training And Development Hrmg 330 Question Paper
Training And Development Hrmg 330
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2012
TIME: 2 HOURS
Instructions: Answer Question ONE and any other TWO Questions.
Question One
REINVENTING THE NEW WHEEL AT APEX DOOR COMPANY
Jim Delaney, president of Apex Door, has a problem. No matter how often he tells his employees how to do their jobs, they invariably ’decide to do it their way" as he puts it, and arguments ensure between Jim, the employee, and the employee’s supervisor. One example is the door-design department, where the designers are expected to work with the architects to design doors that meet the specifications while it’s not, "rocket science", as Jim puts it , the designers invariably make mistakes- such as designing in too much steel, a problem that can cost Apex tens of thousands of wasted dollars, once your consider the number of doors, say, a 30-story floor tower.
The order processing department is another example. Jim has a very specific and detailed way he wants the order don’t understand how to actually use the multipage order form. They simply improvise when it comes to a detailed question such as whether to classify the customer as ’Industrial’ or ’commercial: the current training process is as follows. Name of the jobs has a training manual per se, although several have some what out-of date job descriptions. The training for new people is all on the job. Usually, the person during the one-or two-week overlap period, but if there’s no overlap, the new person is trained as well as possible by other employees who have filled in occasionally on the job in the past. The training is basically the same throughout the company-for machinists, secretaries, assemblers, engineers and accounting clerks, for example.
Explain why employees of Apex "do things their way".
(2 Marks)
Explain to Apex management, the importance of having a training program.
(5 Marks)
What steps should Apex management follow in training and developing their employees.
(10 Marks)
Career development should be a responsibility of the both individual and the organization. Enlighten both the management and the employees of Apex of the objectives of career planning and development.
(6 Marks)
"Even high-potential employees can’t do their job if they don’t know what to do or how to do it". Basing your answer on this statement, explain to Apex management the importance of employee orientation.
(6 Marks)
Question Two
Differentiate between on the job training and off-the job training.
(2 Marks)
Discuss on the job-training methods that an organization can use.
(10 Marks)
What are the limitations of training in an organization.
(8 Marks)
Question Three
As a consultant, you have been requested to submit a proposal to the management board of Nderu enterprises to assist in the identification of training needs of the staff. Discuss steps that should be followed to carry out the training needs analysis. (10 Marks)
(b) Give the advantages of having a Human Resource Development (HRD) strategy in any organization. (10 Marks)
Question Four
Organizational development is a long range strategy which is aimed at improving the organizational problem solving and improvement. Discuss the steps in organizational development. (10 Marks)
Question Five
In the process of training and development the terms education, training, learning and development are at times used interchangeably yet each has its own different meaning. Explain the meaning of each of the terms.
(4 Marks)
The term ’intervention in organization development refers to core structured activities involving clients and consultants. Briefly explain the following activities with the foregoing in mind;
(9 Marks)
Process consultation
Group dynamics
Action research
(i) Explain any FOUR methods of determining training needs.
(4 Marks)
In your own view who is responsible for training in an organization and what is the role of each party?
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