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Training And Development(Hrmg 330) Question Paper
Training And Development(Hrmg 330)
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2012
TIME: 2 HOURS
INSTRUCTIONS:
Answer question ONE and any other TWO questions.
Question One
The new training program
The hotel Paris’s competitive strategy is "To use superior guest service to differentiate the hotel Paris properties, and to thereby increase the length of stay and return ate of guests and thus boost revenues and profitability" Human Resource manager Lisa Cruz must now formulate functional policies and activities that support his competitive strategy, by eliciting the required employee behaviors and competencies. As she reviewed her company’s training processes, Lisa had reasons to be concerned for one thing, the hotel paris relled almost exclusively on informal on the job training. New security guards attended on one-week program offered by a new enforcement agency, but all other new hires, from assistant manager to housekeeping crew, learned the rudiments of their jobs from their colleagues and their supervisors, on the job lisa noted that the drawbacks of his informality here evident when she compared the hotel Paris’s performance and various training matrices with which those of other hotels and service firms for example, in terms of number of hours training per employee, cost per trainee heir, percent of payroll spent on training, the hotel Paris was far from the norm when benchmarked against similar firms.
Indeed as Lisa and the CFO reviewed the measures of the hotel paris’s current training effort, it was clear that (when compared to similar companies) some changes here in order. Most other service companies provided at least 40 hours of training per employee per year, while the hotel Paris offered on average, no more than five or six. Even the apparently ’good’ metrics comparisons simply maskied poor results. For example, whereas most service firms spent about 8% of their payrolls on training, the hotels Paris spent less than 1%. The problem of course, was that the hotel paris training wasn’t just inefficient, it was none existent. Given this and the commonsense lies between (i) employee training and (ii) employee performance, the CFO gave his go-ahead for Lisa and her team to design a comprehensive package of training programs for all hotel Paris employees.
Based on the above case, what do you suggest Lisa and her team do first with respect to training and why.
(4mks)
Explain to Lisa and her team three management development methods that they could use in training.
(3mks)
After reviewing the measures of the hotels Paris’s current training efforts Lisa realized that save charges here in order. Explain to Lisa the factors that give rise to training needs.
(5mks)
Explain to Lisa and her team what a training policy is and what the policy should entail.
(5mks)
Lisa and her team relied entirely on informal on the job training.
Give two disadvantages of the above method.
(2mks)
Advice the management of hotel Paris the steps to follow for a successful art the job training.
(6mks)
HRD strategies are formulated and observed on a continuous basis. Advise the management of hotel Paris on the need for a HRD concept. (5mks)
Question Two
Career development is a lifelong process of managing profession in learning and more. Basing your answer on today’s concept of career development, discuss why career development is important.
(10mks)
Discuss four steps in career development.
(10mks)
Question Three
A well thought out orientation program is essential for all new employees, whether they have experience or not. Explain why you agree or disagree with his statement.
(10mks)
Differentiate between performance management and performance appraisal.
(4mks)
Explain why performance management is important in employee development.
(6mks)
Question Four
Differentiate between on the job training and of the job training. (4mks)
Discuss two methods of on the job training and two methods of off-the job training.
(8mks)
Explain four steps that management should follow to ensure success of the job training.
(8mks)
Question Five
(i) Explain the meaning of the term executive development. (3mks)
ii) Discuss any three objectives and executive development. (6mks)
iii) Highlight any three competences required for executive development and explain the meaning of each. (3mks)
Explain briefly any four organization development activities. (8mks)
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