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Performance Measurement And Management(Hrmg 547) Question Paper

Performance Measurement And Management(Hrmg 547)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME: 3 HOURS
INSTRUCTIONS
Answer question ONE and any other THREE questions.
Question One
A transport company has operated passenger and cargo business from Meru County to Nairobi for several years. Its competitive advantage has been the fact that it offers comfortable and low prices to passengers. It now faces increased competition on this very well established route. The company evenly monitors its performance using financial measures. These financial measures have served it well in the past but a new director has suggested that non-financial measures may also be used to provide a better indication of overall performance. She has suggested that the company should consider using the balanced scorecard.
Explain the concept of the balanced scorecard approach and how it could be used by the company.
(10 Marks)
Explain two non-financial measures that the transport company could use to monitor its performance.
(10 marks)

Question Two
Discuss the methods for improving relationship with managers and management to enhance working in harmony.
(10 Marks)
Discuss the measures of Human resource contribution in business and its applicability in modern management.
(10 Marks)

Question Three
Discuss the use of competitive benchmarking as a strategy of measuring human resource contribution in Business organization.
(10 Marks)
Discuss the short coming of developing evaluation report for communicating HR results.
(10 Marks)

Question Four
Discuss the process of communicating HR results in organizations.
(10 Marks)
Discuss the payoffs of measuring HR contributions within the modern business organizations.
(10 Marks)

Question Five
Discuss the obstacles in measuring the HR contribution and how the obstacles can be overcome to create results bases model in modern organization.
(10 Marks)
Discuss the essence of performance measurement and management within business organizations.
(10 Marks)

Question Six
Performance measurement systems must reflect the context and objective of organizations. In your understanding, what factors affect the way in which performance measures systems change overtime? (20 Marks)

Performance Measurement And Management(Hrmg 547) Question Paper

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