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Performance Measurement And Management(Hrmg 547) Question Paper

Performance Measurement And Management(Hrmg 547)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME: 3 HOURS
INSTRUCTIONS
Answer question one and any other three questions. All questions carry equal marks
Question One
Read the following case study and answer the following questions
Ushahidi Enterprises was established three years ago with three departments namely finance, production and human resource department. Yego who has been the managing director has been very supportive to the finance and production department since he was sure of the contribution of the two departments to the organizational performance. Yego has been deliberating with the Board of Directors on doing away with the Human Resource Department.
The argument so far has been no ne seems to be conversant of the contribution of HR to the organization. The Board of Directors has directed Yego to hire HR consultant before making the final decision. You being a HR expert indicate ways of helping Yego and the Board of Directors in the following areas:
Justify why the Human Resource department is important in any organization.
(10 marks)
Explain the following ways of measuring the contribution of HR in an organization like Ushahidi enterprises
HR Auditing
(5 marks)
Competitive Benchmarking
(5 Marks)
Return on investment
(5 Marks)

Question Two
One of the key developments in the human resource management field is the transformation of personnel department into human resource department. Giving examples in performance measurement and management discuss the major differences between personnel management and human resource management.
(15 Marks)
State and explain five benefits associated with the above transformation.
(10 marks)

Question Three
Performance measurement and management in any organization forms the basis of all human resource activities that is human resource planning recruitment and selection, training and development and industrial relations. Discuss. (25 Marks)

Question Four
Evaluation is usually undertaken to improve the HR function or measure its contribution to organizational effectiveness. However, due to HR evaluation myths it has not been easy. State and explain eight of these myths. (25 marks)

Question Five
Communication is key to promoting Human Resource Management activities including performance measurement and management
State and explain five forms of communication that can be used to relay performance measurement and management information
(10 Marks)
Discuss seven ways of promoting effective communication in an organization.
(15 Marks)

Question Six
"Reward systems can be effective if there is a hybrid of monetary and non-monetary reward." Discuss this statement indicating the importance of combining them. (25 Marks)

Performance Measurement And Management(Hrmg 547) Question Paper

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