Dms 100 Introduction To Information Systems Question Paper
Dms 100 Introduction To Information Systems
Course:Diploma In Business Management
Institution: Kca University question papers
Exam Year:2014
UNIVERSITY EXAMINATIONS: 2013/2014
STAGE II ORDINARY EXAMINATION FOR THE DIPLOMA IN
BUSINESS MANAGEMENT
DMS 100 INTRODUCTION TO INFORMATION SYSTEMS
DATE: AUGUST 2014
TIME: 1 1/2 Hours
INSTRUCTION: Answer any THREE questions
QUESTION ONE: (20 MARKS)
(a) State five uses of information in an organization
[5 Marks]
(b) Explain four benefits of implementing an ERP system in a business sector.
[4 Marks]
(c) Describe the following data processing modes stating their application areas:- [9 Marks]
(1) (2) Real time processing
(3)
(d)
Batch processing
Distributed processing
Give two appropriate justifications as to why an organization is a system.
[2 Marks]
QUESTION TWO: (20 MARKS)
(a)
A new Information System is to be implemented in an organization. Identify three
reasons that may cause the staff to resist the implementation of the new system
[3 Marks]
(b)
For each reason identified in 2(a) suggest a way of addressing the issue to ensure minimal
staff resistance.
(d)
(i) With the aid of a diagram, describe the components of a system. [7 Marks]
(ii)
(c)
[3 Marks]
Highlight four features of a system [3 Marks]
List and briefly describe four essential features of a good business information system.
1
[4 Marks]
QUESTION THREE: (20 MARKS)
(a) With the aid of a diagram, describe the components of an Expert System. [5 Marks]
(b) Highlight four benefits of expert systems to organizations [4 Marks]
(c) Using appropriate examples differentiate between the following terms: - [6 Marks]
(1) (2) Open & closed systems
(3)
(d)
Data & information
Information System (IS) & Information Technology (IT)
The concept of value chain was developed by Michael porter. Describe the primary value
chain activities that can be supported by appropriate information systems and
technologies
[5 Marks]
QUESTION FOUR: (20 MARKS)
Different types of information systems support different levels of management.
Required:
(a)
Draw a pyramid structure showing the various levels of management, appropriate titles
for the staff in each management level and the support information systems for each level
[10 Marks]
(b)
Briefly describe the key responsibilities for each level of management depicted in your
diagram in (4a).
(c)
[5 Marks]
Explain three types of maintenance that can be carried out on an information system.
[5 Marks]
QUESTION FIVE: (20 MARKS)
(a)
Giving suitable examples, Describe the three types of decisions made by different levels
of management.
[9 Marks]
(b) Explain the term ‘office automation’.
[2 Marks]
(c) Identify five advantages that an organization may realize by embracing office automation
systems.
(d)
[5 Marks]
Propose four security measures that should be put in place to ensure that the
organizational information resources are safeguarded.
2
[4 Marks]
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