Bit 1104 Business Communication Skills Question Paper
Bit 1104 Business Communication Skills
Course:Bachelor Of Science In Information Technology
Institution: Kca University question papers
Exam Year:2014
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UNIVERSITY EXAMINATIONS: 2013/2014 ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY BIT 1104 BUSINESS COMMUNICATION SKILLS DATE: APRIL, 2014 TIME: 2 HOURS INSTRUCTIONS: Answer Question ONE and any other TWO QUESTION ONE
(a) Think about the last time you experienced very ineffective communication with another person-someone you work with, a classmate, a friend, or a member of your family. Describe the incident. (4 Marks)
(b) Then answer these questions.
i. Why was your communication ineffective in this incident? (3 Marks)
ii. Describe any barrier that occurred (3 Marks)
iii. How could you have handled this situation differently so that
communication would have been effective? (5 Marks)
(c) Why is face to face communication between managers still important in an organization? (10 Marks)
(d) State the main kinds of information technology that are commonly used in business. (5 Marks)
QUESTION TWO
(a) List some jobs that require good communication skills. (5 Marks)
(b) Define the following terms (5 Marks)
i. feedback-
ii. noise-
iii. metacommunication-
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iv. motivation-
v. hearing
c) Describe ways in which college students use intrapersonal, interpersonal and group communication at school. (10 Marks) QUESTION THREE
(a) List any six examples of visual communication (6 Marks)
(b) Describe three types of minutes (6 Marks)
(c) Explain the role of the chairman in any meeting (8 Marks)
QUESTION FOUR
(a) Describe how one can improve the reading habits (5 Marks)
(b) Explain the SQ3R reading method. (5 Marks)
(c) Describe the reasons for conducting interviews. (10 Marks)
QUESTION FIVE Write an essay of about 500 words on any of the following topics. (20 Marks)
(a) The role of the youth in society
(b) Empowering the boy child
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