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Hbc2113organizational Behaviour Question Paper

Hbc2113organizational Behaviour

Course:Bachelor Of Commerce

Institution: Meru University Of Science And Technology question papers

Exam Year:2014

QUESTION ONE – (30 MARKS)
(a) Personality involves both internal and external qualities of an individual. Briefly discuss four main determinants of an indiidual’s personality (8 marks)
(b) Highlight six principles of learning and discuss their relevance in a modern working environment. (12 marks)
(c) Explain five reasons for resistance of change by workers in modern organizations and illustrate how managers can minimize incidents of resistance to change in their organizations. (10 marks)
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QUESTION TWO – (20 MARKS)
a) Human beings observe a stimulus but perceive it differently. Briefly discuss external and internal factors that influence our perceptual judgment. (10 marks)
b) Not every manager may be an effective leader. Using relevant illustrations, discuss five characteristics of effective leaders. (10 marks)
QUESTION THREE – (20 MARKS)
(a) Effective managers must be good communicators. Discuss three main barriers to effective communication in the organization. (6 marks)
(b) Mr. Dedan, the CEO of Dendak Communications company is worried after noting that five senior managers have just handed in resignation letters to the H.R department. Mr. Dedan has to urgently make a decision to counter such problem in future. By use of the steps in the decision making process, advice Mr.Dedan on how to arrive at a decision to solve this problem. (14 marks)
QUESTION FOUR – (12 MARKS)
a) Drawing relevant illustrations from organizations in Kenya, explain four theories of learning. (8 marks)
b) Discuss six main factors that influence motivation in modern organizations.(12 marks)
QUESTION FIVE – (12 MARKS)
a) ''Managers’ in complex organizations have to contend with management of internal conflicts in their organizations. Briefly explain five possible causes of inter group conflicts in modern organizations. (10 marks)
b) Briefly discuss three theories of leadership and explain how they relate to leadership choice by modern managers. (10 marks)

Hbc2113organizational Behaviour Question Paper

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