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Hbc2313:Industrial Psychology Question Paper

Hbc2313:Industrial Psychology

Course:Bachelor Of Commerce

Institution: Meru University Of Science And Technology question papers

Exam Year:2012

QUESTION ONE (30 MARKS)
a. Briefly explain five determinants of learning or change of behavior in human beings (10 Marks) b. Explain various causes of stress in modern organizations (10 Marks) c. Discuss five factors that influence personality of employees at the workplace (10 Marks)
QUESTION TWO (20 MARKS)
a. Conflict in organizations can arise from a variety of sources. Explain five possible personnel factors that cause conflicts in organizations (10 Marks) b. With illustration from a modern organization, explain the elements of communication process (10 Marks)
QUESTION THREE (20 MARKS)
a. Human thought processes are affected by several biases and errors. Discuss five of these biases to reasoning rationality (10 Marks) b. Identify the five (10 Marks)
QUESTION FOUR (20 MARKS)
a. Discuss three broad contribution factors that may cause depression and their significant symptoms (12 Marks) b. Explain four signs of substance abuse on an employee at the workplace (8 Marks)
2
QUESTION FIVE (20 MARKS)
a. Explain briefly five forms of electronic communication used by managers to reach their publics in the modern business world (10 Marks) b. It is normal for organizational members to resist change. Discuss five tactics that a manager may use to overcome resistance to change at the workplace (10 Marks)

Hbc2313:Industrial Psychology Question Paper

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