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Hbc2215:Employee Relations Question Paper

Hbc2215:Employee Relations

Course:Bachelor Of Commerce

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE (30 MARKS)
a) What is your understanding of the term employee relations? (4 Marks) b) There is a thin line in the differences between the following terms; Arbitrator, Conciliator and Consultant. Briefly explain the meaning and application of the above terms in relation to employee relations in an organization. State a case in which each of them may be utilized in solving disputes between parties. (10 Marks) c) Identify and explain the main aim of industrial relations managers in an organization giving examples of firms in Kenya. (6 Marks) d) Explore the concept of grievance showing why organizations should put grievance handling procedures in place. (5 Marks) e) Briefly explain the following terms i. Employee relationship ii. Human relations iii. Industrial relations (5 Marks)
QUESTION TWO (20 MARKS)
Industrial relations scholars have advanced different views pertaining to collective bargaining;
a) Explain collective bargaining views as advanced by the following scholars i. Classical ii. Chamberlain
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iii. Flanders (10 Marks) b) Briefly explain the main features of collective bargaining. (6 Marks) c) Outline the advantages and disadvantages of collective bargaining. (4 Marks)
QUESTION THREE (20 MARKS)
Organizations view trade unions as a block to advancement of organizational goals. As a manager of a fast moving organization, what steps would you take to reduce the various conflicts between the employer and the employee representatives? In your own opinion what would you point out as the main causes of conflicts in the present day organizations giving examples of specific Kenyan organizations? (20 Marks)
QUESTION FOUR (20 MARKS)
a) Briefly explain the elements of employee relations. (10 Marks) b) Explain the relevance of effective communication in fostering workers appropriate behaviour. (5 Marks) c) Outline the barriers to effective communication in an organization which may affect good employee relations. (5 Marks)
QUESTION FIVE (20 MARKS)
Good employee relations bring about cordial relationships between the employees and the employers. Nevertheless a situation may arise in which an employee may be dismissed
a) State reasons which may lead to summary dismissal of an employee. (5 Marks) b) State the general reasons which may lead to the termination of contract of an employee showing how the employee may seek redress. (5 Marks) c) Explain the various approaches used by industrial relations managers to handle matters of employment in order to achieve good employee relations. (10 Marks)

Hbc2215:Employee Relations Question Paper

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