Hps2107:Business Communication Question Paper
Hps2107:Business Communication
Course:Bachelor Of Commerce
Institution: Meru University Of Science And Technology question papers
Exam Year:2013
QUESTION ONE – (30 MARKS)
(a) State and explain the factors to consider when choosing communication media. (6 Marks) (b) State and explain the advantages of oral presentations. (4 Marks) (c) Discuss factors that limit effective listening. (6 Marks) (d) State and explain the elements of communication (6 Marks) (e) Giving examples, discuss the types of noise in a communication model. (8 Marks)
QUESTION TWO – (20 MARKS)
(a) The managers require communication skills in the contemporary world. Discuss. (10 Marks) (b) Discuss the following forms of communication (10 Marks) (i) Verbal communication (ii) Written communication (iii) Phone communication
QUESTION THREE – (20 MARKS)
(a) State and discuss the barriers to effective communication. (10 Marks) (b) State and explain the characteristics of good speaker. (10 Marks)
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QUESTION FOUR - (20 MARKS)
Discuss the following characteristics of a source/sender in communication process. (20 Marks)
(a) Credibility (b) Expertise (c) Attractiveness (d) Trustworthiness
QUESTION FIVE – (20 MARKS)
(a) State and explain the principles of communication. (10 Marks) (b) With an aid of a diagram, discuss the elements of a communication process model. (10 Marks)
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