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Hps2111:Quality Management Question Paper

Hps2111:Quality Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE – (30 MARKS)
(a) Explain the concept of quality. (4 Marks) (b) For an organizations to be ISO certified it should achieve TQM (Total Quality Management). Explain how this could be achieved. (8 Marks) (c) What are the possible causes of quality problems? (8 Marks) (d) Correcting a quality problem at the customers site is very expensive. Discuss. (10 Marks)
QUESTION TWO – (20 MARKS)
(a) Discuss the four categories of quality problems showing how they could be solved. (10 Marks) (b) Explain the importance of quality in purchasing and supplies management. (10 Marks)
QUESTION THREE – (20 MARKS)
(a) Many business organizations in Kenya are spending highly in order to get ISO certification. Why should they incur such high cost? (10 Marks) (b) Discuss the eight elements of TQM. (10 Marks)
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QUESTION FOUR – (20 MARKS)
During tender evaluation the tender committee of YZ Co. Ltd went straight to awarding tender to the lowest Bidder.
(a) Was this action right? Why? (5 Marks) (b) What could they have done? (5 Marks) (c) Discuss the consequences of procuring cheap products in an manufacturing company. (10 Marks)
QUESTION FIVE – (20 MARKS)
(a) Discuss how the cause and effect diagrams could be used to address quality problems in an organization. (12 Marks) (b) Fitness for use/purpose is superior to fitness specifications. Explain. (8 Marks)

Hps2111:Quality Management Question Paper

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