Get premium membership and access revision papers, questions with answers as well as video lessons.

Hps2111:Quality Management Question Paper

Hps2111:Quality Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE (30 MARKS)
a. Define quality (5 Marks) b. List the dimensions of quality (8 Marks) c. Lists the principles of TQM (10 Marks) d. Describe the pillars f TQM (7 Marks)
QUESTION TWO (20 MARKS)
a. Briefly explain how quality is determined (10 Marks) b. Discuss the role of management in TQM (10 Marks)
QUESTION THREE (20 MARKS)
a. Outline the objectives of quality indicating how it is determined (10 Marks) b. Define TQC and QA reliability giving examples where applicable (7 Marks)
QUESTION FOUR (20 MARKS)
a. Identify and explain the barriers in TQM (10 Marks) b. Define the following terms: i. Quality (2 Marks) ii. Quality control (2 Marks) iii. Total quality (2 Marks) iv. Total quality control (2 Marks) v. Total quality management (2 Marks)
2

Hps2111:Quality Management Question Paper

More Question Papers

Popular Exams