Hps2111:Quality Management Question Paper
Hps2111:Quality Management
Course:Bachelor Of Supplies Management
Institution: Meru University Of Science And Technology question papers
Exam Year:2011
QUESTION ONE (30 MARKS)
a. Define quality (5 Marks) b. List the dimensions of quality (8 Marks) c. Lists the principles of TQM (10 Marks) d. Describe the pillars f TQM (7 Marks)
QUESTION TWO (20 MARKS)
a. Briefly explain how quality is determined (10 Marks) b. Discuss the role of management in TQM (10 Marks)
QUESTION THREE (20 MARKS)
a. Outline the objectives of quality indicating how it is determined (10 Marks) b. Define TQC and QA reliability giving examples where applicable (7 Marks)
QUESTION FOUR (20 MARKS)
a. Identify and explain the barriers in TQM (10 Marks) b. Define the following terms: i. Quality (2 Marks) ii. Quality control (2 Marks) iii. Total quality (2 Marks) iv. Total quality control (2 Marks) v. Total quality management (2 Marks)
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