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Hps2111:Quality Management Question Paper

Hps2111:Quality Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE – (30 MARKS)
(a) Many organizations both public and private have put a lot of emphasis on quality management. Explain how total quality management could be achieved. (10 Marks) (b) Quality is said to be costly. Discuss the four elements of quality cost. (8 Marks) (c) One of the key principles of achieving TQM is “do it right first time” Explain the importance of this principle and show the cost of not doing it right first time. (6 Marks) (d) Highlight the consequences of failing to procure quality raw materials in a manufacturing company. (6 Marks)
QUESTION TWO – (20 MARKS)
(a) Describe the TQM philosophy and identify its major characteristics. (10 Marks) (b) Explain the differences between traditional organizations and those that have implemented TQM. (10 Marks)
QUESTION THREE – (20 MARKS)
Describe each of the four costs of quality. Explain how each would change if more inspectors were hired without changing any other aspect of quality. (20 Marks)
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QUESTION FOUR – (20 MARKS)
In Kenya many organizations are struggling to be ISO certified.
(a) Explain the importance of being ISO certified. (10 Marks) (b) What are the key characteristics of an ISO certified organization. (10 Marks)
QUESTION FIVE – (20 MARKS) (a) Highlight any four quality Gurus and their contributions in quality management. (16 Marks) (b) Explain the importance of supplier appraisal in the procurement process. (4 Marks)

Hps2111:Quality Management Question Paper

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