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Hps2111:Quality Management Question Paper

Hps2111:Quality Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2014

QUESTION ONE – (30 MARKS)
(a) In the contemporary business environment enormous organizations across the globe are embracing total quality management in order to gain competitive advantage in the market. In view of this observation discuss the key tenents of TQM. (9 marks)
(b) Highlight the distinct dimensions of quality in a business environment. (8 marks)
(c) Analyze the principle of plan, do, check act in enhancement and sustenance of quality in a business environment. (6 marks)
(d) Briefly explain the advantages of standardization. (7 marks)
QUESTION TWO – (20 MARKS)
(a) Explain the benefits of value analysis in an organizational set up. (8 marks)
(b) Assume that you have been employed as a quality manager in manufacturing company. Identify the main tools of quality management that should be incorporated to measure the performance of organization. (12 marks)
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QUESTION THREE – (20 MARKS)
a) Explain the key elements of total quality management in an organization. (10 marks)
b) Analyze the role of quality in purchasing and supplies management. (10 marks)
QUESTION FOUR – (20 MARKS)
a) Discuss the benefits of embracing ISO 9001:2008 in an organizational set up. (6 marks) b) Explain the statistical process control in a working environment. (8 marks)
c) State the main advantages of quality control and assurance. (6 marks)
QUESTION FIVE – (20 MARKS)
Write short notes on the following terms that are in line with Total quality management:
(a) Quality planning (5 marks) (b) Value engineering (5 marks) (c) Quality Assurance (5 marks) (d) Quality function deployment (5 marks)

Hps2111:Quality Management Question Paper

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