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Hps2209:Operations Management Question Paper

Hps2209:Operations Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE – (30 MARKS)
(a) Explain the following concept: (i) Total quality management (ii) Globalization (iii) Process design (iv) Master –production scheduling (MPS) (v) Capacity requirement planning (CRP) (b) What factors are important in the standardization versus adaptation product decision process? (5 Marks) (c) Like any other discipline P.O.M has evolved through several stages give a brief historical back ground of POM up to date. (10 Marks) (d) It is more challenging to manage service then physical production of products. Discuss. (5 Marks)
QUESTION TWO – (20 MARKS)
(a) Highlight the five Ps of production and operations. (5 Marks) (b) Describe with examples, the five major product strategies available to global marketers. (10 Marks) (c) Explain in brief the objectives of production management. (5 Marks)
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QUESTION THREE – (20 MARKS)
(a) Explain at least five importances of capacity revisions. (10 Marks) (b) Discuss the key principles of scheduling. (10 Marks)
QUESTION FOUR – (20 MARKS)
(a) Discuss the “9m”s of quality of a product or service. (9 Marks) (b) Highlight seven wastes that can accrue to a business. (7 Marks) (c) What are the benefits of ISO 9001 series? (4 Marks)
QUESTION FIVE – (20 MARKS)
(a) Distinguish between operations management and production management. (4 Marks) (b) Discuss the concept and utility of ABC analysis as applied to inventory control. (4 Marks) (c) Draw a PERT Diagram and determine the critical path. (8 Marks) Task Predecessor Time A - 3 B - 5 C - 7 D A 8 E B 5 F C 5 G E 4 H F 5 I D 6 J G – H 4
(d) Highlight the merits and demerits of using PERT analysis. (4 Marks)

Hps2209:Operations Management Question Paper

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