Hps2209:Operations Management Question Paper
Hps2209:Operations Management
Course:Bachelor Of Supplies Management
Institution: Meru University Of Science And Technology question papers
Exam Year:2014
QUESTION ONE (30 MARKS)
a. State what you understand by interacting group process and explain techniques of a decision making process within a group. (10 Marks) b. Studies show that the relationship between cohesiveness and productivity depend on the norms established by the group. Explain five factors that managers in organizations use to make work groups more cohesive in their organizations (10 Marks) c. Briefly describe the communication process (10 Marks)
QUESTION TWO (20 MARKS)
a. Individuals join or form groups in an organization for various reasons. Explain five such reasons ( 10 Marks) b. Group development passes through a standard sequence of five stages explain the five stages and their main characteristics (10 Marks)
QUESTION THREE (20 MARKS)
a. Differentiate between theory X and theory Y as advanced by McGregor and explain how workers in an organization can be motivated in general terms. (15 Marks) b. Poor structural designs may lead to a number of dysfunctional behaviours that result in organizational ineffectiveness., explain this statement in relation to organization design strategies (5 Marks)
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QUESTION FOUR (20 MARKS)
a. Briefly discuss the implications of intergroup conflict within an organization (10 Marks) b. Our perception of things follows a sequence. Describe the perceptual process. (10 Marks)
QUESTION FIVE (20 MARKS)
a. Decisions made within an organization are either made at individual or group levels. Highlight advantages and disadvantages of each level of decision making (15 Marks) b. Briefly discuss five sources of power as practiced in our organization (5 Marks)
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