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Hps2209:Operations Management Question Paper

Hps2209:Operations Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE (30MARKS)
(a) Identify ten ways used by effective managers to motivate their subordinates. (10Marks)
(b) Employee perception of stimuli is influenced by both internal and external factors. Briefly discuss. (10Marks)
(c) Explain five political behaviours of managers who intend to retain power in an organization.
(10Marks)
QUESTION TWO (20 MARKS)
(a) Explain the rational decision making model. (7Marks) (b) Elucidate the characteristics of formal groups. (8Marks) (c) Highlight 5 effects of job dissatisfaction on employees within an organization. (5Marks)
QUESTION THREE (20 MARKS)
(a) Identify five major causes of stress in modern organizations and indicate how it can be managed. (10Marks) (b) Discuss five factors that contribute to group cohesion. (10Marks)
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Hps2209:Operations Management Question Paper

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