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Hps2209:Operations Management Question Paper
Hps2209:Operations Management
Course:Bachelor Of Supplies Management
Institution: Meru University Of Science And Technology question papers
Exam Year:2013
QUESTION ONE – (30 MARKS)
(a) A friend suggests that organization behavior course is useful only to people who will enter management careers. Discuss the accuracy of your friends statement. (5 Marks) (b) The behavior of individuals in the organization are influenced by various factors. When these factors are understood, they can help an organization understand why employees are motivated. Discuss these factors. (10 Marks) (c) Discuss three theories of learning and illustrate how they can apply in an organizational setting. (15 Marks)
QUESTION TWO – (20 MARKS)
(a) In a work environment, one may encounter individuals with different values, attitudes and even personality. How can these individual differences be used for the benefit of the organization. (10 Marks) (b) Personality explains why some people are quiet, and amicable, while others are loud and aggressive. Discuss these factors that determine such different personality traits. (10 Marks)
QUESTION THREE – (20 MARKS)
(a) It is through communication that management in organization is able to transmit ideas, feelings and suggestions to employees. Discuss the reasons why effective communication is therefore important in any organization. (10 Marks)
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(b) Low self esteem feeds one’s negative thinking and causes one to believe any criticism made about him. How can you help a friend of yours who has low self esteem develop high self esteem? (10 Marks)
QUESTION FOUR – (20 MARKS)
(a) Employee involvement in decision making is an important aspect of ensuring harmonious relationship between management and its employees. Show clearly how this practice benefits the organization. (10 Marks) (b) When an employee is stressed at the work place this hamper productivity and job performance. As a supervisor in your organization, which strategies can you use to minimize distress from your employees? (6 Marks) (c) Organizational socialization has a profound effect on individual performance, organizational commitment as well as turnover of employees. Which ways can one ensure that socialization process is done in an effective way? (4 Marks)
QUESTION FIVE – (20 MARKS)
(a) The aim of career management policy is to give guidance, support and encouragement to employees to enable them achieve a successful career. What are some of the ways that an organization can use to ensure that this is done effectively? (6 Marks) (b) Discuss three leadership styles you are familiar with and give practical examples of such styles by the leaders you know. (8 Marks) (c) When organization politics is carried to excess, it can hurt an organization and its members. Discuss some of the factors you know which have contributed to political behavior and harm in organization. (6 Marks)
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