Hps2209:Operations Management Question Paper
Hps2209:Operations Management
Course:Bachelor Of Supplies Management
Institution: Meru University Of Science And Technology question papers
Exam Year:2011
QUESTION ONE – (30 MARKS)
(a) Identify and discuss the various procurement methods required to use in procurement of services, goods and works provided under the public procurement and disposal act 2005. (10 marks) (b) Define and describe the negotiation process generally used when procuring goods/ services. (5 marks)
(c) Discuss the ten principles of Adair in time management. (10 marks)
(d) Outline and explain the five P’s of effective contract negotiation. (5 marks)
QUESTION TWO – (20 MARKS) (a) Discuss giving clear examples how stakeholders influence organizations. (10 marks)
(b) Discuss why competitive bidding does not always produce the lowest price, indicating if suppliers competing vigorously can improve the situation. (10 marks)
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QUESTION THREE – (20 MARKS)
(a) Indicate and explain any five buyer’s obligations under a tender. (10 marks)
(b) Consider why the following types of purchase might be better suited to a transactional model than a collaborative model. i. The purchase of courier services (5 marks) ii. The purchase of commodities (5 marks)
QUESTION FOUR – (20 MARKS)
(a) Discuss the key performance indicators in purchasing that can contribute to the performance measurement. (10 marks)
(b) Discuss Michael Porters five forces that determine the nature of competition to an industry. (10 marks)
QUESTION FIVE – (20 MARKS)
(a) Define management and indicate the difference between a leader and a manager in the purchasing context. (5 marks)
(b) Quality management is a concept in purchasing and a component of strategy. Discuss (10 marks)
(c) Define quality Circles. (5 marks)
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