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Hps2121:Relationship Management Question Paper

Hps2121:Relationship Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE – (30 MARKS)
(a) Unions are not present in every organization. Workers decide to remain non-unionized, while in others, workers press the management to allow them form a union. Briefly discuss five possible reasons why workers in Kenya form a workers union. (10 marks)
(b) In collective bargaining exercise, each party must demonstrate a sincere and honest intent to reach a labour agreement and be reasonable in their bargaining positions, tactics and activities. Identify any ten common subjects of bargaining between labour and managements in Kenya. (10 marks)
(c) Unions and management representatives recognize that no single causal factor determines wage outcomes. However, both parties use any identifiable factor to support their arguments for or against a wage increase. Discuss five factors that the parties may identify as important in determining the amount of wages to be paid to workers.
(10 marks)
2
QUESTION TWO – (20 MARKS)
a) Dissatisfied workers may file grievances with the management when they feel aggrieved. Briefly explain four possible reasons for employee grievances. (8 marks)
b) Briefly discuss at least eight particulars that an employment contract should contain. (12 marks)
QUESTION THREE – (20 MARKS)
(a) Dismissal is one of the practices of terminating employment relationship. Discuss the circumstances under which an employee dismissal is said to be unfair. (10 marks)
(b) Workers should resort to an industrial strike after other channels of dispute resolution fail. Briefly discuss five types of workers strikes. (10 marks)
QUESTION FOUR – (20 MARKS)
a) Briefly discuss five benefits of alternative dispute resolution (ADR) in Africa. (10 marks) b) Labour unions have a big role to play in the employment relationship. Discuss five responsibilities of a labour union in Kenya. (10 marks)
QUESTION FIVE – (20 MARKS)
(a) There are various forms of punishments which managements can use to discipline workers in their organizations. Briefly discuss five types of punishment meted out to offenders in organizations. (10 marks)
(b) Discuss the role of the industrial court of Kenya. (10 marks)

Hps2121:Relationship Management Question Paper

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