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Hps2121:Relationship Management Question Paper
Hps2121:Relationship Management
Course:Bachelor Of Supplies Management
Institution: Meru University Of Science And Technology question papers
Exam Year:2014
QUESTION ONE – (30 MARKS)
WORK / LIFE BALANCE
In a recent survey by some researchers it was found that Kenyan employees are the least likely to take a break with only a few taking their annual leave. Many employees feel the need to cut down their hours and feel that paid work has increasingly become more important.
The need for work/life balance is more prominent as ever as many generation X and Y employees focus on the need for a more balanced lifestyle (they value leisure time). Work/life balance international 2011 in their 2010 survey recognized that this issue clearly impacted negatively upon employees, revealing that full-time employees were finding work/life balance increasingly difficult to achieve.
Many employers and employees have found various mutually beneficial solutions to achieving work life balanced such as part time work, working from home and working flexible hours. This trend has portrayed a fundamental shift in the job market. Pocock (2003) has four part-time work to be one of the most frequently used flexible work arrangement to support work and family obligations.
(a) How can the problems associates with work life balance be addressed by management? (5 Marks) (b) Employees quality of work life is becoming a business issue. Discuss. (10Marks) (c) Absenteeism and job stress are a product of work-life balance. Explain. (5 Marks)
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(d) Briefly explain the duties of employer and employee as given in the Employment Act 2007. (10 Marks)
QUESTION TWO – (20 MARKS)
(a) Explain the following terminologies as used in labour relations. (12 Marks) (i) Collective bargaining (CA) (ii) Collective bargaining agreement (CBA) (iii) Tripartite C, A (iv) Joint management councils (JMCs) (b) Highlight at least four factors leading to a decline of trade unions in Kenya giving remedies for each so that the trade unions can be strengthened. (8 Marks)
QUESTION THREE – (20 MARKS)
(a) Define the term collective bargaining. (4 Marks) (b) By use of examples explain the concept of “Good faith and bad faith bargaining” (8 Marks) (c) What are the contributing factors in the limited success in workers participation in management? How would you improve on this aspect so as to popularize it with all stakeholders in work situation? (8 Marks)
QUESTION FOUR – (20 MARKS)
(a) Write short notes on the following in respect of their effect on trade unions in Kenya. (12 Marks) (i) Multiplicity of unions and union rivalry (ii) Victimization (iii) Lockouts (iv) Poor financial position (b) With introduction of HRM there is no need for employees joining trade unions. Discuss. (8 Marks)
QUESTION FIVE – (20 MARKS)
(a) “It is not easy to identify a single factor as a cause of industrial conflicts as multifarious causes blend together result in industrial disputes” critically analyses this statement. (10 Marks) (b) Briefly explain five methods used to settle disputes. (10 Marks)
QUESTION SIX- (20 MARKS)
Examine the benefits, difficulties and challenges related to quality life circles. (20 Marks)
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