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Hps2121:Relationship Management Question Paper

Hps2121:Relationship Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE – (30 MARKS)
(a) Clearly explain any seven objectives of industrial relations. (14 Marks) (b) Employees in any organization form trade unions to serve certain interests. Illustrate the functions of trade unions in any organization. (10 Marks) (c) Explain any four causes of limited success of collective bargaining. (10 Marks)
QUESTION TWO – (20 MARKS)
(a) Collective bargaining has unique characteristics that make it work. Highlight some ten of these characteristics. (10 Marks) (b) Collective bargaining plays an important role in preventing industrial disputes and settling industrial disputes by carrying out functions. Explain some ten of these functions. (10 Marks)
QUESTION THREE – (20 MARKS)
(a) Explain clearly any four causes of industrial disputes in any organization. (8 Marks) (b) Employees in your organization have gone on a strike and paralyzed work and working. As a manager what methods of dispute settlement industrial conflicts would you engage? (12 Marks)
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QUESTION FOUR – (20 MARKS)
(a) Briefly explain an effective collective bargaining process. (10 Marks) (b) Unions in Kenya face challenges in their functions. Discuss these challenges. (10 Marks)
QUESTION FIVE – (20 MARKS)
Explain the expectations of both employees and engagement during negotiations. (20 Marks)

Hps2121:Relationship Management Question Paper

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