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Coun 315 :Conflict Resolution And Stress Question Paper

Coun 315 :Conflict Resolution And Stress

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2014

KENYA METHODIST UNIVERSITY

END OF 1STTRIMESTER 2014 (FT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : COUNSELING
UNIT CODE : COUN 315
UNIT TITLE : CONFLICT RESOLUTION AND STRESS
MANAGEMENT
TIME : 2 HOURS

INSTRUCTIONS:

Answer question one and any other two questions.

Question One

Define conflict and describe any five types of conflict.

(10 marks)

Define stress and describe the methods and techniques of coping with stress.

(10 marks)

Question Two

Explain the meaning of the following terminologies;
Conflict resolution
Conflict management

Conflict transformation.

(10 marks)

Describe stress management and discuss the healthy and unhealthy ways of coping with stress.

(10 marks)

Question Three

Explain the role of the following factors in conflict resolution and management.
Perception
Culture, race and ethnicity

Gender and sexuality

(10 marks)

Discuss the four As, of dealing with stressful situations.

(10 marks)

Question Four

Explain how to identify causes of stress and discuss how stress can be reduced, prevented and coped with.

(10 marks)

Discuss the five styles of conflict resolution and explain the meaning of third party in conflict resolution.

(10 marks)

Question Five

Discuss the five steps of conflict resolution process and explain the meaning of the Dual concern process.

(10 marks)

Discuss any two of the following conflict resolution theories;
Interest Based Relations theory. (IBR)
Needs based conflict resolution theory.

Conflict transformation theory.

(10 marks)

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