Dit 0101 Communication Skills Question Paper
Dit 0101 Communication Skills
Course:Certificate In Installation
Institution: Meru University Of Science And Technology question papers
Exam Year:2013
a) Identify and explain three elements of communication. (6 Marks) b) i) Draw a well labeled model of interpersonal awareness as developed by Joseph Luft and Harrington Ingham (JOHARI WINDOW). (10 Marks) ii) Explain the purpose of the table. (4 Marks) c) Explain four types of reading showing where each is applied. (8 Marks) d) Explain the difference between visual communication and non-verbal communication. (2 Marks)
QUESTION TWO (15 MARKS)
a) What could be the possible barriers to effective listening? (7 Marks) b) Johnne has a problem following lectures. Suggest to him guidelines that he may employ for effective listening. (8 Marks)
QUESTION THREE (15 MARKS)
a) You have been experiencing problems in remembering your lectures and study materials. Explain the guidelines that would help you enhance your memory of what you study and hear in lectures. (8 Marks)
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b) Identify and explain three barriers to effective reading. (7 marks)
QUESTION FOUR (15 MARKS)
Write short notes on the following;
a) Grapevine communication (3 Marks) b) Upward communication (3 Marks) c) Paragraph (3 Marks) d) Skimming (3 Marks) e) E – mail (3 Marks)
QUESTION FIVE (15 MARKS)
a) Explain how you can use any five visual forms of communication to make ideas clear. (10 Marks) b) State any five barriers that inhibit effective communication. (5 Marks)
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