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Bshm 106 :Advanced Front Office  Question Paper

Bshm 106 :Advanced Front Office  

Course:Hospitality And Tourism

Institution: Kenya Methodist University question papers

Exam Year:2015



KENYA METHODIST UNIVERSITY

END OF 1''ST ''TRIMESTER 2015 (FT) EXAMINATION
FACULTY : EDUCATION, ARTS AND SOCIAL SCIENCES
DEPARTMENT : HOSPITALITY AND TOURISM
UNIT CODE : BSHM 106
UNIT TITLE : ADVANCED FRONT OFFICE
TIME : 2 HOURS




Instructions: Answer all questions in section A and choose two questions in section B.

SECTION A

Question One
Explain five internal factors influencing room rate forecast. (5mks)

Question Two
State and briefly explain five general functions of a front office department in a hotel. (5mks)

Question Three
Outline factors that can influence the choice of an hotel during the pre-arrival stage of the guest cycle. (5mks)

Question Four
"Briefing as part of front office administration is a critical communication point." List the managers checks during briefing of the front office personnel. (5mks)

Question Five

Highlight five sources of reservation for holiday resorts in Kenya. (5mks)

Question Six
Briefly explain the night shift reception procedures. (5mks)

SECTION B

Question Seven
Explore the strategies of yield management used as directional action plan to maximize room sales opportunities. (15mks)

Question Eight
The management of Sarova group of hotels has hired you to train all their front office staff on set of behaviors that complete their professional profiles. Discuss five competencies that you will include in your training. (15mks)

Question Nine
Broadly describe the three ways through which room rates are arrived at in international chain hotels. (15mks)

Question Ten

Assuming the post of a general manager in five star hotel, prepare detailed job description of a newly recruited assistant front office manager, which you would have presented to Human Resource department for filling. (15mks)




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