Hrd2121:Communication Skills Question Paper
Hrd2121:Communication Skills
Course:Bachelor Of Business Information Technology
Institution: Meru University Of Science And Technology question papers
Exam Year:2011
1
a. Discuss three characteristics of communication and three functions of communication.
(10 Marks)
b. State and explain three of the elements considered in communication barriers. (6 Marks)
c. Explain the functions of a library in a university. (8 Marks)
d. Distinguish between notes and a plan for an answer to a term paper. (6 Marks)
QUESTION TWO – 20 MARKS
a. Identify and explain three causes of poor listening in communication. (10 Marks)
b. State and explain how each of such causes can be overcome especially by university students.
(10 Marks)
QUESTION THREE – 20 MARKS
a. Identify errors in each of the following bibliographic items and correct them:
i. Sherman, Howard, J. and L. Wood (1982). Sociology: (traditional and radical
perspectives). London: Harper and Row. (12 Marks)
ii. Republic of Kenya, Ministry of Education (1990). Secondary Mathematics Answer
Book Four. Nairobi Kenya Literature Bureau. (4 Marks)
b. What type of the author is used in item (ii) above? (i.e question 3a(ii) (4 Marks)
2
QUESTION FOUR – 20 MARKS
a. Use the information in figure 1 (Uchumi Supermarkets) to answer the questions that follow
Figure 1: Uchumi Supermarkets Performance Jan 2012 – Dec 2012
Source: Daily Nation 1/1/2013, pg 15 col. 1
i. What was the difference between the highest value for Uchumi Supermarkets between May –
June and November – December 2012? (2 Marks)
ii. What was the market value for Uchumi Supermarkets in April 2012? (2 Marks)
iii. In three correct sentences and in prose, describe the trend of Uchumi Supermarket business
behaviour between June and September 2012. (6 Marks)
b. Explain why advertisement is an important tool for business communication. (5 Marks)
c. Advise Meru University of Science and Technology on how to advertise her programmes
effectively. (5 Marks)
QUESTION FIVE – 20 MARKS
a. Differentiate between a speech and a lecture in a University lecture hall. (2 Marks)
b. Explain perspectives that one needs to consider in preparing and presenting a talk in an oral
presentation. (3 Marks)
c. Joseph is a studious second year student in a University who panics in an examination room.
Give Joseph four tips on how to:
i. Overcome memory laps in an examination room. (5 Marks)
ii. Develop useful reading habits. (5 Marks)
iii. Prepare and take examinations. (5 Marks)
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