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Communication Skills And Information Technology October November 2015 Question Paper

Communication Skills And Information Technology October November 2015

Course:Diploma In Social Work And Community Development Module I

Exam Year:2015

DIPLOMA IN SOCIAL WORK AND COMMUNITY DEVELOPMENT
(SOCIAL WORK OPTION) MODULE I
COMMUNICATION SKILLS AND INFORMATION TECHNOLOGY
October/November 2015
SECTION A: COMMUNICATION SKILLS
Answer at least TWO questions from this section

1) (a) Describe five functions of communication. (10 marks)
(b) The purpose of visual aids is to enhance quality presentation of information. Describe five types of visual aids used in communication. (10 marks)
2) (a) Explain five benefits that may accrue to an organizations manager from effective
listening skills. (10 marks)
(b) Describe five factors that you will take into account when taking minutes in a meeting of staff members in an organization. (10 marks)
3) (a) Analyze five demerits of using questionnaires in business correspondences (10 marks)
(b) Explain five benefits of using visual communications by both public and private or Organizations. (10 marks)
4) (a) Discuss six styles of interpersonal communication. (12 marks)
(b) Highlight four guidelines for the interviewees conduct at the interview. (8 marks)

SECTION B: INFORMATION TECHNOLOGY
Answer at least TWO questions from this section in the spaces provided.
5) (a) Most modern organizations are increased adopting computerized system in their Business operation. Explain four reasons that may account to this trend. (8 marks)
(b) Explain six differences between a computer and a calculator. (12 marks)
6)(a)Companies are increasingly adopting time sharing processing system in collection and
Processing organizations data .Describe five characteristics of a time sharing arrangement. (10 marks)
(b) Describe five positive impacts of information Communication Technology (ICT) on Society (10 marks)
7) (a)Distinguish between each of the following items:
i. Manual spreadsheet and electronic spreadsheet: ( 4 marks)
ii. My briefcase and recycle bin: (4 marks)
iii. Workbook and task bar. (2 marks)
(b) Highlight the steps of including a picture into a document (10 marks)
8) (a) Analyze five factors taken into consideration when selecting an input device for a
Computer system. (10 marks) (b) Highlight five steps of inserting, deleting columns and rows in documents . (10 marks)

Communication Skills And Information Technology October November 2015 Question Paper

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