Total Quality Management Question Paper
Total Quality Management
Course:Bachelor Of Logistics And Supply Chain Management
Institution: Jaramogi Oginga Odinga University Of Science And Technology question papers
Exam Year:2012
1
OASIS OF KNOWLEDGE
JARAMOGI OGINGA ODINGA UNIVERSITY OF SCIENCE
AND TECHNOLOGY
UNIVERSITY EXAMINATION 2012/2013
4TH YEAR 1ST SEMESTER EXAMINATION FOR THE DEGREE
OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT
KISUMU LEARNING CENTRE
COURSE CODE: BLM 3413
COURSE TITLE: TOTAL QUALITY MANAGEMENT
DATE: 18/4/2012 TIME: 9.00-11.00AM
DURATION: 2 HOURS
INSTRUCTIONS
1. This paper contains FIVE (5) questions
2. Answer question 1 (Compulsory) and ANY other 2 Questions
3. Write all answers in the booklet provided
Question one:
Quality is a strategic factor that works through virtuous cycle to enhance a company’s sustainable competitiveness. In the present time, every company is interested in product’s
Quality .Disscuss eight factors that make quality important. (15mks)
Question two
(a) Explain what you understand by the concepts ‘quality’, ‘total quality’ and ‘total quality management’ (6 marks)
(b) Discuss the eight principles of TQM that logistics and supply chain manager must uphold. (9mks).
Question Three
Describe the use of Jurans Triology for process improvement to you as a student of logistics and supply chain management. (15 mks)
Question Four.
With the help of a diagram discuss any TQM framework for developing, implementing and improving upon an organizational logistic quality culture. (15mks)
Question Five
(a) Define the term quality cost.(5mks)
(b) Discuss five types of cost a logistics and supply chain manager should be aware of.(10mks)
Question six
Team work is one of the principles of TQM .Outline any five situations appropriate for team building in logistics and supply chain department.
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