Office Administration And Management March 2012: Diploma In Business Administration Question Paper
Office Administration And Management March 2012: Diploma In Business Administration
Course:Diploma In Business Administration
Institution: Machakos University question papers
Exam Year:2011
END OF STAGE EXAMINATION
OFFICE ADMINISTRATION AND MANAGEMENT(OAM)
DIPLOMA IN BUSINESS ADMINISTRATION AND HUMAN RESOURCE MANAGEMENT
Time: 3 hours
Instructions to candidates:
i. Answer any five of the seven questions
ii. All questions carry equal marks
1. (a) Explain reasons for the study of office administration and management. ( 10 marks)
(b) State and explain the functions of an office. ( 10 marks)
2. (a) Explain the methods used in controlling and maintaining office furniture, equipment and stationery.(10 marks)
(b) Explain the factors that may affect the choice of office accommodation.( 10 marks)
3. (a) Explain the advantages of decentralization of office services. ( 10 marks)
(b) Identity and explain types of organization structures. ( 10 marks)
4. (a) Explain the functions of personnel department.( 10 marks)
(b) Explain the qualities of a personnel manager. ( 10 marks)
5. (a) Identify and explain essentials of a good filing system. ( 10 marks)
(b) What is indexing? Identify and explain various methods of indexing. ( 10 marks)
6. Define delegation.
Explain the advantages and disadvantages of delegation. ( 20 marks)
7. Discuss various factors to be considered when locating a department. ( 20 marks)
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