Communication Skills: Diploma In Food And Beverage Term 1 Question Paper
Communication Skills: Diploma In Food And Beverage Term 1
Course:Diploma In Food And Beverage
Institution: Machakos University question papers
Exam Year:2006
DIPLOMA ONE END OF TERM EXAMS
COMMUNICATION SKILLS
FOOD AND BEVERAGES, ELECTRICALS/ELECTRONICS
INSTRUCTIONS.
ANSWER ALL QUESTIONS
1. (a) Define communication.( 5 mks)
(b) State and explain the six steps in the communication process, giving the roles of the sender and the receiver.( 20 mks)
2. (a) Explain the meaning of the following terms as used in communication
(i) Information
(ii) The sender
(iii) The content
(iv) Medium
(v) Receiver
(vi) Decode
(vii) Encode
(viii) Feedback
(ix) Distortion
(x) Noise ( 10 mks)
(b) List five aspects of communication. ( 5 mks)
(c ) When does a communication situation exist?( 5 mks)
(d) What is the importance of feedback in the communication cycle?(5 mks)
3. (a) State the objectives of communication. ( 5 mks)
(b) Distinguish between internal and external communication. ( 5 mks)
(c ) State and explain the importance of good internal communication. ( 15 mks)
4. (a) Define organization. ( 2 mks)
(b) Discuss the importance of suggestions as an objective of communication in any organization. ( 10 mks)
(c ) How does the structure of an organization influence/affect the flow of communication. ( 5 mks)
(d) Discuss the importance of motivating workers in a factory.
How can they be motivated effectively? ( 8 mks)
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