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Tsa 300: Food And Beverage Management Question Paper

Tsa 300: Food And Beverage Management

Course:Bachelor Of Arts In Tourism Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING (IOL)
EXAMINATION FOR THE DEGREE OF BACHELOR OF
ARTS IN TOURISM MANAGEMENT
TSA 300: FOOD AND BEVERAGE MANAGEMENT

DATE: Thursday
13thAugust

2009
TIME: 8.00am-10.00am

INSTRUCTIONS
Answer any three questions
1.
a)
What is the significance of a menu in a hotel?

b)
Discuss factors that influence the type of food and drink that people
choose
to
consume.

2.
a)
What is quality?

b)
Explain why we need to pay close attention to quality in a catering
operation.

3.
Describe the characteristics of a good cashier and why his/her role is important to

a catering establishment.

4.
In catering establishment, discuss the factors that would contribute to problems in

customer relations and how such problems can be minimized.

5.
a)
Why are fast-food catering restaurant popular in Nairobi?

b)
What are their common characteristics?

6.
What is a franchise? Outline the advantages of a franchise.
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