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Cmm 212: Organizational Behaviour I Question Paper

Cmm 212: Organizational Behaviour I

Course:Bachelor Of Science In Public Relations

Institution: Moi University question papers

Exam Year:2014

MOI UNIVERSITY
SCHOOL OF HUMAN RESOURCE DEVELOPMENT
DEPARTMENT OF COMMUNICATION STUDIES
2ND YEAR 2ND SEMESTER EXAMINATIONS 2013/2014 ACADEMIC YEAR
COURSE CODE: CMM 212
COURSE TITLE: ORGANIZATIONAL BEHAVIOUR I
INSTRUCTIONS: ANSWER FOUR QUESTIONS, QUESTION ONE IS COMPULSORY

1. a. Organizational Behaviour is concerned with trying to Understand, Predict and Control human behavior in the workplace. With example, discuss why this would be a challenge (5 marks)
b. Explain the role played by the individual, the group and the organization in shaping behavior in the workplace (12 marks)
c. With examples, show how as a manager you would address the following challenges:
i. Empowering employees
ii. Workplace diversity (8 marks)

2. In order to avoid confusion, frustration and bring about efficiency and effectiveness, management should implement the organizing process carefully. Explain the FIVE steps that should be taken in the process (15 marks)

3. Use examples to show how the following determine behavior in the workplace
i. Intellectual ability (8 marks)
ii. Physical ability (7 marks)

4. a. Explain the concept of emotional intelligence and show the part it plays in an organization (7 marks)
b. With examples discuss the concept of emotional labour and show how it affects workplace behavior (8 marks)

5. With examples discuss how the five basic dimensions as expressed in the BIG FIVE MODEL of personality influence the behavior of an individual in an organization (15 marks)

6. Motivation is crucial in an organization
(a) Use examples to show how the following factors affect the motivation of workers:
i. the work environment
ii. perception of reality
iii. values (9 marks)

b. As a manager, how would you apply EQUITY THEORY to motivate your staff? (6 marks)

Cmm 212: Organizational Behaviour I Question Paper

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