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Cmm 304: Conflicts Management Question Paper

Cmm 304: Conflicts Management 

Course:Bachelor Of Arts In Community Development

Institution: Moi University question papers

Exam Year:2014



1. a. "Conflict is unavoidable" Discuss this statement with reference to the common source of conflict in organization (15 marks)
b. Discuss the benefits that can be brought by conflicts in organizations (10 marks)

2. a. Discuss the benefits that can be brought by conflicts in an organization (10 marks)
b. Highlight five indicators of a conflict in an organization (5 marks)

3. Highlight the key steps in a conflict resolution exercise (15 marks)

4. Distribution and management of resources is crucial to the success of an organization. Discuss the relevance of the resources to conflict management in an organization (15 marks)

5. With clear examples differentiate between the following terms
i. Arbitration
ii. Mediation
iii. Collective bargaining

6. Discuss the relevance of conflict management skills to a public relations officer (15 marks)





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