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Btm 313 Tours And Travel Operations Management Question Paper

Btm 313 Tours And Travel Operations Management

Course:Bachelor Of Tourism Management

Institution: Maasai Mara University question papers

Exam Year:2017

MAASAI MARA UNIVERSITY

REGULAR UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR
THIRD YEAR FIRST SEMESTER

SCHOOL OF TOURISM AND NATURAL RESOURCES MANAGEMENT
BACHELOR OF TOURISM MANAGEMENT

COURSE CODE: BTM 313
COURSE TITTLE: TOURS AND TRAVEL OPERATIONS MANAGEMENT

DATE: 30TH JANUARY 2017 TIME: 11:00-13:00 PM

INSTRUCTIONS TO CANDIDATES

Answer all questions in SECTION A and any other three in section SECTION B

SECTION A

1. Use the information below to answer the questions that follow:

You are a local tour operator who has received the following information from a prospective client.

FRANCOROSSO INTERNATIONAL
SPA CASELLA POSTAGE 388-10100
TORINO-ITALY
OUR REF71/269/EA 007
10TH OCT 2016

TO

THE TOURS OPERATIONS MANAGER
SAFARI TOURS & TRAVEL LTD
PO BOX 960-20500
NAROK-KENYA

Dear Sir/Madam,

RE: AFRICAN SAFARIS
We are organizing a tour for a company that plans to take eight of its executives on an incentives tour to your beautiful country for 10 days starting from 15th April 2017. The key highlights for the tour should include a visit Mt Kenya and Mt Kilimanjaro, the best of the wild animals sanctuaries, activities that avails an opportunities for adventure and interaction with the local communities and visit to your sunny white coral beaches at the coast. We shall be much obliged if you send us a detailed program of the safari together with its costs for the ten day trip. Looking forward to working with you to provide an exceptional experience for our clients.

Yours faithfully

PETINO VAGGIO
PERSONNEL MANAGER
FRANCOROSSO INTERNATIONAL

a) Propose the skeleton itinerary for the tour as per the client's specifications. (10 marks)

b) Using the skeleton itinerary, develop a detailed for the trip. (10 marks)

SECTION B (45 MARKS)

2. Differentiate between a tour operator and travel agent by clearly outlining their roles and sources of income. (15 marks)

3. Describe the role of technology in changing the role of tour operators and travel agents. (15 marks)

4. Describe the main tourism components that are costed by tour operators. (15 marks)

5.a) State the methods of contracting commonly used in tours and travel operations. (5 marks)

b) Briefly explain any five regulations dealing with tour operations. (10 marks)

//END

Btm 313 Tours And Travel Operations Management Question Paper

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