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Bcm 333 Quality Management Systems In Aviation Question Paper

Bcm 333 Quality Management Systems In Aviation

Course:Bachelor Of Business Management

Institution: Moi University question papers

Exam Year:2016

MOI UNIVERSITY
OFFICE OF DEPUTY VICE CHANCELLOR, ACADEMIC AFFAIRS,
RESEARCH AND EXTENSION
UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR

END OF SEMESTER EXAMINATIONS

FOR THE DEGREE OF
BACHELOR OF BUSINESS MANAGEMENT

EXAM CODE: - BCM 333
COURSE TITLE: - QUALITY MANAGEMENT SYSTEMS IN AVIATION
DATE: - 6TH DECEMBER, 2016 TIME:-9.00A.M- 12.00 NOON

INSTRUCTION TO CANDIDATES
? SEE INSIDE.
THIS PAPER CONSISTS OF (2) PRINTED PAGES PLEASE TURN OVER

Instruction: A answer question One and any other three Questions
QUESTION ONE
a) Using the Gap analysis model, identify the respective gaps which may occur in the quality of service by typical Airline.(15 mks)
b) Quality management principles are used by management to guide organizations to improve performance. Explain the various principles of quality management systems.(10 mks)

QUESTION TWO
You are newly appointed Quality Manager of a regional Airport and you have identified that through quality in its operations, the same is not measured. Prepare a document that you would use in introducing techniques/tools used in the industry. Ensure to indicate what the technique is used to measure.(15 mks)

QUESTION THREE
International Organization for standardization(ISO) ensures that the equal standards in respect to products/services are maintained. Illustrate the objectives of ISO 9000 family.(15 mks)

QUESTION FOUR
Discuss the five pillars of Total Quality Management using the model and framework developed by CREECH.(15 mks)

QUESTION FIVE
Identify and discuss the techniques used in Aviation industry to allocate resources to various operational/ activities. (15 mks)

QUESTION SIX
According to Basu, the development in quality management evolved in four major phases, elaborate and discuss this phases. (15 mks)

Bcm 333 Quality Management Systems In Aviation Question Paper

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