Total Quality Management Question Paper
Total Quality Management
Course:Master Of Business Administration
Institution: Kenyatta University question papers
Exam Year:2008
KENYATTA UNIVERSITY
INSTITUTIONAL BASED PROGRAMMES (IBP)
UNIVERSITY EXAMINATIONS 2008/2009
EXAMINATION FOR THE DEGREE OF MASTER OF BUSINESS
ADMINISTRATION
BBA 616:
TOTAL QUALITY MANAGEMENT
DATE: Monday, 29th December, 2008
TIME: 2.00 p.m. – 5.00 p.m.
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Q.1
a)
TQM is a business fad and there is no difference between it and traditional management. “Discuss” (8 marks)
b)
Explain the contributions of the following gurus to Quality management
i)
Dr. Edward Deming
(7 marks)
ii)
Professor Joseph Juran
(10 marks)
Q.2
Explain the correlates and dimensions of quality using an organization of your choice. (25 marks)
Q.3
a)
What is benchmarking and what are its types and benefits (15 marks)
b)
Discuss the principles of continuous improvement or kaizen and its relevance to quality management (10 marks)
Q.4
Discuss the role or importance of ISO 9000 Certification and its main elements (25 marks)
Q.5
Discuss the historical development of quality management while bringing out
the key features of each stage and outline the benefits of TQM (25 marks)
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